Once the customer has purchased a service, there is no refund unless

1. If I, the reader, under any circumstances need to cancel the reading before it begins, and if customer and I can't arrange for another session that's suitable for both parties, a full refund will be issued. 

2. A full refund will be made only when customers show genuine dissatisfactions and I am more than happy to resolve this situation for my beloved customers. 

3. No show no refund.

一旦客户购买了服务，除非以下情况，否则不予退款：

1. 如果我（解读者）在任何情况下需要在解读开始前取消，并且客户和我无法安排一个双方合适的时间，则会全额退款。

2. 仅在客户表现出真实的不满的情况下才会全额退款，我也非常乐意为尊贵的客户解决这个问题。

3. 未按时到场将不予退款。